This Privacy Policy explains how Avullija SHPK ("we", "us", "our"), operating Floir Hotel, collects, uses, and protects personal data when you visit https://floirhotelshkoder.com, make a reservation, or contact us.
1. Data controller
Avullija SHPK
Rruga 13 Dhjetori, 4001, Shkoder, Albania
Email: info@floirhotel.com
Phone: +355 69 650 9000
2. Information we collect
- Bookings: name, email, phone number, stay dates, room type, number of guests, and special requests.
- Contact form: name, email, phone, and message content.
- Newsletter: email address if you subscribe to updates.
- Technical data: IP address, browser type, pages viewed, and analytics cookies (see Cookies section).
- At the hotel: we may request identification on arrival as required under Albanian accommodation rules.
3. How we use your data
- Process and manage reservations (contract performance).
- Respond to enquiries and provide customer support (legitimate interest / contract).
- Send service communications about your stay (contract).
- Send marketing emails only with your consent; you may unsubscribe at any time.
- Improve our website and measure traffic using Google Analytics and Google Search Console (consent / legitimate interest where applicable).
- Meet legal, tax, and guest-registration obligations.
4. Sharing with third parties
We do not sell your personal data. We may share it only when necessary with:
- Website hosting and infrastructure providers
- Email delivery providers for confirmations and communications
- Google (Analytics and Search Console) for statistics and search performance
- Public authorities when required by law
5. Retention
We keep booking and billing records for as long as required by Albanian law and to handle disputes. Marketing contact data is kept until you unsubscribe. Analytics logs are retained according to Google's settings.
6. Cookies & analytics
We use cookies and analytics tools, including Google Analytics and Google Search Console, to understand how visitors use our site and to improve it. You can control cookies through your browser settings. Disabling some cookies may limit certain site features.
7. Your rights
Depending on applicable law (including GDPR for EU guests), you may request access, correction, deletion, restriction, or objection to processing, and withdraw consent for marketing. Contact us at info@floirhotel.com.
8. Security
We apply reasonable technical and organisational measures to protect personal data. No internet transmission method is completely secure.
9. International transfers
Some providers (such as Google) may process data outside Albania/the EU. Where this occurs, we rely on appropriate safeguards provided by the vendor and applicable law.
10. Children
This website is not directed at children under 16. Bookings must be made by a responsible adult.
11. Changes
We may update this policy from time to time. The date at the top shows the latest revision. Continued use of the site after changes means you accept the updated policy.
12. Contact
Privacy questions: info@floirhotel.com · +355 69 650 9000